Frequently asked questions
Here are some common questions about Gole Cloud.
GOLE Cloud is a high-performing digital engine for your business. Unlike global providers that host your data in overseas countries, we are built and hosted right here in South Africa. Keeping your data local, your apps are constantly optimised to perform better, and you play a part in our growth in the local digital economy.
It means your data never leaves our servers. This is critical for us to remain POPIA compliant, because we own and manage the infrastructure locally, you will have total control over where your business information lives.
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You do not need spend on hardware; your business infrastructure can function entirely on our cloud platform solutions.
Why is Rand-based pricing better than Dollar pricing?
Most cloud providers bill in US Dollars, making your cloud bill go up, even if you didn't use more data. With GOLE Cloud, your price is set in Rands. This gives you an opportunity to plan your expenses without worrying about the exchange rate.
Do I need a large budget to start using GOLE Cloud?
Not at all. You only pay for what you use on a monthly basis. This allows small businesses to use the same powerful tools as large corporations.
Yes, we use a "Zero Trust" security model. Think of it like a high security bank vault; every entry point is checked with data encrypted (security lock), whether it's sitting still or moving across networks.
Your backup frequency will depend on the service tier you've selected, these being every:
6 hours
12 hours
24 hours
Your data can be restored using our on-demand recovery backup system.
We have multiple backup power supplies, which includes power systems, generators and cooling units. We offer a 99.9% uptime to ensure your business stays online, despite the condition of the local power grid. Meaning that our data centers are Tier III standard.
Our team offers simplified migration support to help you move your files, emails, or apps from your old office server (or another cloud provider) onto our platform with minimal down-time.
You can reach our customer support team by emailing hello@gole.africa.com, calling +2710 311 0001, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.